Esimese operatoori pilt
Teise operatoori pilt

Poisoning information hotline 16662 to prolong its operation to 24/5

Starting from 1st of February 2011, the hotline 16662 of the Poisoning Information Centre will become active for twenty four hours on business days, from 9 A.M. (from Monday) to 9 A.M (to Saturday). The hotline, first of all, gives advice in cases of acute poisoning. Calls are charged at the general rate and the service is intended for health professionals as well as for the general public.

On the hotline 16662, one may take an anonymous call to enquire about any kind of acute poisoning, including with household chemicals and wrongly dosed medicines or poisoning of children. However, in cases of food poisoning a caller is redirected to the Merimetsa branch of the West Tallinn Central Hospital.

"The 3 years work period has confirmed the need in a hot line for poisoning cases, volume of calls comapring 2009 to 2010 increased 35,6%. Even more - volume of calls comparing 2010 to 2011 increased abruptly 233%. Both health service professionals and common citizens in trouble have called us. In future we hope to start running the hotline round the clock like in most European countries. This, however, depends on financing from the state budget", says Mare Oder, head of the Poisoning Information Centre.
The main purpose of the Poisoning Information Centre is reducing illnesses, health damage and death-rate due to cases of poisoning.

"It is not yet possible for every practicing physician or nurse to keep up with the most recent information in toxicology. The poisoning information hotline 16662 is a trustworthy source to practicians as well as for people in trouble", explains Mare Oder.

The centre employs experts who have attended international courses in toxicology and have a long practical experience in emergency medicine and intensive care. In complicated cases we contact physicians who have profound knowledge and experience in toxicology. People who receive calls can communicate, besides Estonian, also in Russian, Finnish and English.

The databases used by the Poison Information Centre include scientific articles, practice-based data collected by the Poison Information Centre of Finland and adapted for the Estonian conditions, and the Poisindex database used in the U.S. Altrough different databases are the quick way to find needful information, is centres contemporary library valuable source for updating existing and composing new poisoning management monographs.

The world practice has shown that, besides offering mutual support by colleagues, such centres can reduce the number of visits to departments of emergency medicine and ambulance calls.

According to the Estonian Forensic Science Institute, over four hundred people died in Estonia in 2007 because of poisoning. In 2009 this number shows decreasing trend - 325 deaths, in next year 300 deaths. Most dangerous to small children are household chemicals and medical drugs, while most often happening to adults are intoxications caused by alcohol and its surrogates, as well as by poisonous gases.

Additional information:

    Mare Oder

    Head of the Poisoning Information Centre
    Health Board
    Phone: (+372) 62 69 379 begin_of_the_skype_highlighting (+372) 62 69 379 end_of_the_skype_highlighting
    Address: Gonsiori 29, Tallinn, Estonia

Information for producers and importers of chemicals

In order to evaluate the risk of poisoning and give treatment recommendations, the Poison Information Centre needs to know, as precise as possible, the ingredients (example: Natrium hypochloride 80%), pH, general characteristics like color, smell, and physical form (solid, powder, granule, liquid, gas etc), and the product information concerning the intent of a product. The product information will be handled as a trade secret and therefore will not be released to outsiders.

So far, the Poison Information Center has received all of the reliable information directly from the producers/manufacturers who want to ensure the utmost safety of their customers.

The above information can be forwarded to the Poison Information Center as a PDF file to the email: info(at) or digitally by CD, memory stick to:


Estonian Poisoning Information Centre

Gonsiori 29, Tallinn 15027

Harmonising information provided to poison information centres (PIC)


Article 45(4) of the CLP Regulation (No 1272/2008) requires the Commission to carry out a review by January 2012, to assess the possibility of harmonizing the information provided to PIC for formulating preventive and curative measures in the event of emergency health responses. This work should be carried out following the consultation with relevant stakeholders and with the support of the European Association of Poison Centers and Clinical Toxicology (EAPCCT).

In order to fulfill its obligations under Article 45 (4) of the CLP Regulation, the Commission organized two smaller expert meetings in 2010 involving representatives from PIC in the Member States during which a number of specific proposals as well as questions were formulated with the recommendation to discuss them in a larger forum. This larger forum was convened in form of a workshop on 24 November 2010.

At the workshop, nearly 80 representatives from the European Association of Poison Centres and Clinical Toxicologists (EAPCCT), national poison centres, various Commission Services, competent authorities in the Member States, industry, industry associations, and other stakeholders were present.

The summaries of the presentations made at the workshop as well as the conclusions drawn and solutions proposed are contained in a brochure which can be downloaded via the following link: Stakeholder workshop report [661 KB]

Additional information:

· Follow-up meeting on Art 45(4) of the CLP Regulation (7 November 2011)


Important information for producers and importers of cosmetics products

The Cosmetic Products Notification Portal is now online!

In the past, data on cosmetic products were supplied to European Poisons centres voluntarily or, in some countries, based on national laws. In a forthcoming amendment of the European cosmetics regulation the process will be substantially harmonized.

In the context of the implementation of Article 13 of Regulation (EC) No 1223/2009 of the European Parliament and of the Council on cosmetic products, from 11th of January 2012, the EC will run a Cosmetic Products Notification Portal (CPNP).

All manufacturers that place cosmetic products on the European market will have to notify these products to the CPNP from 11th of July 2013. The CPNP is making this information available electronically to the Competent Authorities (for the purposes of market surveillance, market analysis, evaluation and consumer information) and to the Poisoning Centres (for the purposes of medical treatment).

The CPNP is accessible as from 11 January 2012 to Competent Authorities, European Poison Centres and cosmetic products responsible persons and will become accessible to cosmetic products distributors as from 11 July 2013.

More information on CPNP, and in particular on how to connect, can be found in the CPNP User Manual: under the 'news' section.

NB! During the transitional period until July 2013, notification can be done on a voluntary basis. Estonian Poisoning Information Centre consider this European notification is sufficient and can replacing the national Poison Center declarations already during the transitional period. So manufactures may stop declarations to the Estonian Poisoning Center and switch to the European notification.